Frequently asked questions
Watching NOW
Laptops and computers
You can watch NOW on a Windows PC or a Mac by downloading the NOW Player.
Windows: Follow these steps to get the NOW Player on a Windows TV or Laptop.
Mac: Follow these steps to get the NOW Player on a Mac.
Not supported at the moment: Chromebook.
Tablets and smartphones
Android: Find out if you can watch NOW on your Android device.
Apple iOS:
- iPhone: 5S and later
- iPad: 5th generation or later, plus iPad Air and iPad Mini 2 or later
- iPod Touch: 6th generation or later
All Apple devices with iOS 11 or later are supported
Games consoles
- Xbox One, Xbox Series X/S
- PlayStation 4/5
Set-top boxes and streaming devices
Other set-top boxes and devices
- Apple TV: 3rd generation or later (hayu Membership not available). Check here if you're not sure which generation you have.
- Roku boxes and streaming players (all models)
- Chromecast
- YouView box
- Amazon Fire TV Stick
- TalkTalk TV box
Smart TVs
- LG: Selected Smart TV models. Keep in mind: The hayu Membership isn't available on any 2012 or 2013 models, plus some 2014, 2015 and 2016 models. The NOW TV app is no longer be supported on LG NetCast TVs.
- Samsung: 2015 models and later (see the Samsung info here for more details).
- Hisense: All Roku TV models
- Sony: selected android TV's. See the full list here
Not supported at the moment: Panasonic, Toshiba Smart TVs
Got a Sports Mobile Month Membership?
You can only watch your Mobile Membership on supported iOS or Android smartphones.
No, but NOW is available on the big screen via several of our 60+ compatible devices.
You’ll need:
1. A NOW account, with one of the following:
2. A minimum download speed of:
- Broadband - 2.5Mbps
- 3G or 4G - 180Kbps
Here’s more information on how to get NOW on your specific device.
NOW Membership
NOW brings you a world of brilliant entertainment, straight to your screen. As a member, you can enjoy the latest movies, unmissable dramas, epic kids shows and 12 Sky Sports channels.
Choose the membership that's right for you across Entertainment, Cinema and Sport.
A Cinema Membership gives you streaming access to the latest blockbusters, new and exclusive Sky Original movies and iconic film collections.
How much do I pay?
Memberships start from £6.99 a month for a 6-month minimum term. Looking for more flexibility? You can get a membership for £9.99 a month that you can cancel at any time.
If you're on a minimum term plan and you ask to cancel during your minimum term, your cancellation will only take effect when your plan ends.
How do I get a Cinema Membership?
All you need to watch instantly is:
One of the devices listed here
Minimum 2.5Mbps broadband download speed
A NOW account
To purchase a Cinema Membership, click here. Or if you want to learn more, click here.
An Entertainment Membership gives you streaming access to the latest Sky shows, HBO series from the US, new and exclusive Sky Originals and live Sky channels.
How much do I pay?
Memberships start from £6.99 for a 6-month minimum term. Looking for more flexibility? You can get a membership for £9.99 a month that you can cancel at any time.
If you're on a minimum-term plan and you ask to cancel during your minimum term, your cancellation will only take effect when your plan ends.
How do I get an Entertainment Membership?
All you need to watch instantly is:
One of the devices listed here
Minimum 2.5Mbps broadband download speed
A NOW account
To purchase an Entertainment Membership, click here. Or if you want to learn more, click here.
Our Hayu Membership brings you over 8000 episodes of US reality TV including Keeping up with the Kardashians and The Real Housewives.
How much do I pay?
As a new member, you’ll get a 7 day free trial and then it’s £4.99 a month. There’s no contract, so you can cancel at any time.
How do I get a Hayu Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming. Learn more about our Hayu Membership.
Our Sports Membership options give you access to all 12 Sky Sports channels and Sky Sports+ stream, plus over 1000 hours of highlights, documentaries and more. Access it for 24 hours with a Sports Day Membership, or enjoy unlimited streaming with a Sports Month Membership.
How much do I pay?
Our Sports Month Membership is £34.99 a month. There’s no contract - so you can cancel at any time.
Our Sports Day Membership for £14.99 gives you the same access for 24 hours.
Please note: Sports Memberships don’t include Sky Box Office events.
How do I get a Sports Membership?
One of the devices listed here
Minimum 2.5Mbps broadband download speed
A NOW account
To purchase a Sports Membership, click here. Or if you want to learn more, click here.
If you have a Fully Flexible Month Membership, you can cancel your membership at any time using the steps below. If you have a Saver Membership you can use the steps below to ask for a cancellation, however your cancellation will only take effect when your minimum term ends.
Step 1: Select My Account and then My Membership. You may need to enter your username and password first.
Step 2: Select Cancel next to the membership you want to cancel and follow the onscreen steps
Step 3: Once your membership is cancelled, you’ll see a confirmation message below, and get a confirmation email within 3 hours.
You’ll be able to keep watching until the date your next payment is due.
I want to cancel a Sports Day Membership.
You’ll only be able to cancel Sports Day Membership that’s been bought in the last 14 days and not yet activated. To cancel a Sports Day Membership you’ll need to contact us, and speak to one of our advisors.
If you’re an Apple TV customer without a NOW account, you’ll need to go to Apple to cancel your Sports Membership.
I want to cancel more than one membership or account
If you have any other memberships on your account you’ll need to cancel each of them individually. If you have more than one NOW account, you’ll need to sign in to each account to cancel any membership you no longer want to use.
I want to cancel NOW Broadband
Find out how to cancel your NOW Broadband here.
Can I see subtitles on NOW?
Yes – subtitles are available on selected devices for some movies and shows. Learn more here.
Can I save movies or shows to watch for later?
Yes – just select Add to My TV to add a show to your Watchlist and stream whenever you want.
Can I download shows to watch offline?
Yes – you can download shows from our Cinema, Entertainment and hayu Month Memberships onto your iOS or Android device to watch offline. You can't currently download shows on the Sports Membership. Restrictions apply. See more details here and a full list of devices here.
Can I stop younger viewers from watching age-rated movies and shows?
Yes - turn on your Parental PIN and choose what age rating you want it to apply to.
Can I stop others buying a Membership using my saved card?
Yes - if you want friends or family to use your NOW account without being able to buy memberships or any other products using your saved card details, make sure your Payment PIN is turned on.
Boost is an add-on to your Membership that enhances your viewing experience. With Boost you can stream ad-free1 compared to our standard ad-supported experience, in Full HD2 (1080p), with Dolby Digital 5.1 audio and on 2 devices at once.
You'll need a minimum internet speed of 12Mpbs to utilise Boost. 1 Ad-free excludes live channels and trailers promoting NOW. 2 Features available on selected content and devices only. See here for more details.
Ultra Boost is an add-on to your Membership that further enhances your viewing experience, which you can upgrade to at checkout. With Ultra Boost you can stream ad-free1 compared to our standard ad-supported experience, in 4K Ultra HD2 with Dolby Atmos audio and on 3 devices at once.
You'll need a minimum internet speed of 30Mpbs to utilise Ultra Boost. 1 Ad-free excludes live channels and trailers promoting NOW. 2 Features available on selected content and devices only. See here for more details.
Broadband
NOW has teamed up with Sky to bring you faster, more reliable broadband plans for less. Explore more options to find the right plan for you. Enjoy great service provided by Sky.
Download the MySky app to easily track your order.
Use the MySky app to find your bills, check your broadband and manage your account.