Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Prioritises the support option on article and search pages based on whether the customer has used AI search

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Skips the client-side minimum word check on GenAI search; the search service validates query length

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

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Planned Work DetailsWe’ll be carrying out essential maintenance work on our broadband and phone network between 06:00 and 16:00 on 31/10/2026. During this time, members in selected areas may experience a loss of broadband and phone services.Affected Areas: West Midlands – primarily Wolverhampton, Dudley/Black Country and western Birmingham, with some surrounding Staffordshire/Shropshire exchanges.

Broadband and phone network planned works across West Midlands 31st October 06:00 - 16:00

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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Current Issues

Broadband and phone network planned works across West Midlands 31st October 06:00 - 16:00

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Current Issues

Broadband and phone network planned works across West Midlands 31st October 06:00 - 16:00